Menu trees drive callers away
People press zero, repeat “agent,” or hang up instead of digging through menu layers. If the right option isn’t there, the caller hits a dead end.
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AI IVR alternative
The AI IVR alternative that resolves calls instead of routing them.
Callers replaces phone menus with an AI agent that understands requests, completes supported tasks using live data, and transfers complex cases with full context.
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Where traditional IVR loses your callers
The phone menu was built to manage volume. Customers call to get something done.
Menus can recognize an option or route a call without solving the problem. Callers replaces the tree with an AI agent that can complete approved tasks and warm-transfer what needs a person.
Containment without resolution
The IVR marks a call as contained, but the issue is still open. The customer calls again or gives up. The metric looks better than the experience.
Rigid menus that take IT to change
A new policy means another prompt, branch, and IT ticket. Meanwhile, every customer gets the same fixed script, even when their request doesn’t fit.
Callers repeat everything at handoff
After navigating the tree, callers reach an agent who knows nothing about what they entered. The conversation starts again from zero.
What the AI agent does on every call
Plain-language understanding
Callers understand natural requests and follow-up questions. Say “I was charged twice, and I also need to change my appointment,” and the AI can handle both topics without a menu restart.
No keypad. No guessing which option fits. Callers just say what they need.
Live answers and actions from your systems
Understanding “move my appointment” is only the first step. Through approved connections, Callers can check availability, update the booking, and confirm the new time before the call ends.
Orders, tickets, balances, and permitted account actions can be handled against live records, rather than sent to a queue for someone else to finish.
Warm transfer with full context
When an issue needs human judgment, the agent routes the call to the right teammate with a summary of the request and conversation so far.
The caller reaches someone who already knows what’s happening, so they don’t have to start over.
Call flows your operators control
Your team adjusts greetings, supported tasks, knowledge, and escalation rules in the no-code builder. You’re defining what the AI can resolve, not extending a press-1 decision tree.
Use conversation summaries and step-level analytics to see where requests complete or stall, then refine the approved flow.
Get started, stay in control
Your team can configure call flows, connect systems, and test common requests in the no-code builder. On plans that include it, a dedicated Customer Success Manager can help with setup and optimization.
Once live, monitor real conversations and refine how the AI resolves and escalates calls as needs change.
What teams see after retiring the IVR
65%
lower call center load
The repetitive calls your IVR used to route can be handled by the AI agent instead of your team.
Under 1s
response time
The AI responds in under a second, with no IVR menu to press through.
+10
CSAT points
Callers get answers in their own words without navigating a phone tree, contributing to better satisfaction.
70%
cost savings
Resolving routine requests with the AI agent costs less than sending every call to a staffed queue.
+40%
operational efficiency
Human agents spend more time on complex conversations while the AI absorbs repetitive ones.
24/7
coverage
Peak spikes and after-hours calls get a conversation, not a recorded message or voicemail.
Results vary by workflow and integrations.
Connects to the tools
your team already uses.
With 610+ native integrations, Callers works with your CRM, helpdesk, order, billing and scheduling systems. Read customer information, take permitted actions and write outcomes back where your team expects them.
Traditional IVR vs Callers
The same phone number. A completely different experience on the other end.
| Feature | Traditional IVR | Callers — full AI voice agent |
|---|---|---|
| Caller experience | Press-1 menu trees and fixed prompts | A natural conversation from hello |
| What happens next | Find a department and route the call | Understand the request and work toward a resolution during the call |
| Task completion | Pass the request to someone who can act | Read and write to connected systems to finish permitted tasks |
| Systems | Often limited to static prompts and lookups | Live CRM, orders, tickets and booking actions, when connected |
| Human handoff | Caller starts over with the agent | Warm transfer with the conversation summary and context |
| Changing the flow | IT tickets, prompt edits and menu rebuilds | Operators adjust AI conversation and escalation rules in the no-code builder |
| Peak and after hours | Recorded message, voicemail or another queue | AI answers inbound calls 24/7, including overflow |
| Languages and context | Separate paths and prebuilt prompts | Natural-language conversations and supported mid-call language switching |
| Visibility | Keypress paths, transfers and containment | Call summaries and step-level analytics show what finished and where it stalled |
| On a miss | Dead-end branch or another transfer | Clarify the request or hand off with context under configured rules |
From phone menu to AI agent in three steps
Keep your phone system and business tools. Replace the menu with a conversation that can get the job done.
Connect your phone system and stack
Connect approved telephony, CRM, help desk, and knowledge sources so the AI can answer with live business data.
Design the conversation
Configure what the agent handles, which actions it can complete, and when it transfers to a person in the no-code flow builder.
Launch and improve resolution
Launch your approved flow, answer inbound calls 24/7, and use call analytics to improve completion rates over time.
Trusted by leading businesses worldwide
“Agents hated outbound. Now they talk to people who want to talk. Morale is up.”
Ben Frasher, Director of Acquisition & Growth
“We were up and running faster than expected and started seeing measurable results within the first week.”
Chelsea Thompson, Director of Operations
“Callers cut our call center load by 65% and 10X our outreach with significantly better results.”
Rob Stevenson, Vice President
”We increased the number of qualified appointments by engaging prospects faster.”
Maria Gomez, System Administrator
”Callers cut our call center load by 65% and 10X our outreach with significantly better results.”
Justin Kahn, Head of Digital Innovation
Frequently asked questions
An AI IVR answers calls with a conversational AI agent instead of a keypad menu. Callers goes a step further than most: rather than a smarter menu, it's an AI agent that understands plain speech, works from your live business data, and resolves requests in the call.
A traditional IVR routes callers through preset menu options. A conversational IVR lets callers speak naturally, understands their intent, and either completes the request itself or sends the call to the right person with context.
Yes. Callers connects to your current telephony and phone numbers, so calls flow to the AI agent instead of the menu. Your CRM, help desk, and billing connect through 610+ native integrations.
The agent transfers the call to the right teammate with a summary of the conversation so far. Escalation rules are yours to define, from sensitive topics to VIP callers.
Most teams are live in weeks. Your operators build the call flows in a no-code builder, and a dedicated CSM works alongside you through setup and tuning.
Yes. The platform is SOC 2, HIPAA, GDPR, CCPA, and PCI DSS compliant, which covers the requirements insurers, lenders, and healthcare providers bring to phone automation.
Make the right call
Try Callers now and see what kind of interactions your customers could be having.
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Cassie
(Female AI Agent)
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Paul
(Male AI Agent)